"The retention rates are in the mid to high 70-percent range," Smith said.  Smith has previously said one in five desktop customers bails. Intuit had a more successful quarter than it appears on paper. Net income for the most recently period was $501 million, down 41 percent from $984 million a year ago. Revenue fell to $2.19 billion, down 8 percent from $2.34 billion last year. One reason was the decision to recognize software revenue ratably, which pushed the company's ProTax down by 61 percent to $130 million. In this week's earnings webcast, CFO Neil Williams said $150 million in revenue is moving to fiscal 2016 "due to changes in our desktop offerings", which sounds different than the original explanation. Intuit also took a $263-million goodwill impairment charge. For its Consumer Ecosystem Group, where revenue trailed expectations. Intuit purchased Check last year for its bill pay channels but is shifting focus to integrating its bill pay system into Mint and Quicken.