BSI Special Reports
The year 2020 has been Dickensian—the worst of times and best of times. For most of the population, the coronavirus has made this year probably the most awful in memory. But for many mid-market software resellers, the move of companies to the cloud as their workforces went to remote operations, meant 2020 has been a good to great year. The results are not uniform. For VARs in markets such as entertainment and hospitality, it was not great. However, if clients were able to conduct business remote, resellers could service them remotely and despite the difficulties, 2020 was fine. Bob Scott’s VAR Stars for 2020 faced the pandemic and many not only survived, they prospered.
News and Analysis
A 35.8-percent increase in operating expenses helped push C3.ai to a 72-percent increase in its loss for the third quarter ended January 31. Backed by Microsoft and Koch Industries, the company is CEO Thomas Siebel’s venture that is designed to counter Salesforce.com’s dominance in the CRM market.