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Sage logoInterviews with Sage executives, at Sage's Summit conference this week brought an unusually candid list of what the company did wrong with certain products and that's the kind of communication that seems more frequent under the new management.


Among the sins were pushing too many resellers into MAS 500 who were not ready to handle the product at the high end of the MAS line. The result, said Laurie Schultz, was "We don’t have a great Net Promoter score [with MAS 500.] We have had some legacy quality issues. Our focus is to address quality performance issues." The company is also coming back with a MAS 200 SQL product. That one has had a rewrite of the business logic" to solve a few problems" according to Scott Zanderbergen. VP, Product Management/Marketing at Sage. That had included some very short customer numbers and inventory codes. CEO Sue Swenson also attributed the company’s prior failure to get its payment processing services into more of its applications as the result of units of the company not talking to each other. Sage got into that business through the 2006 purchase of Verus.

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