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ORACLE RETAIL DEBUTS OMNICHANNEL SUITE Featured

Chris Sarne, Oracle RetailOracle Retail has introduced the Oracle Retail Xstore Office Cloud Service to centralize store back-office operations. The software company, which built the service on the Xstore Point-of-Service that is already in the market, says the service can be implemented in as little as seven weeks from provisioning.

“This new generation of cloud services provides a real-time view into critical enterprise data,” Chris Sarne, senior director of omnichannel strategy for Oracle Retail, said in a prepared statement. POS is “pre-integrated” with cloud services, including Oracle Retail Customer Engagement, Retail Order Management, Retail XBRi Loss Prevention and Commerce Cloud offerings. Updates include mobility enhancements to deploy POS in thin client and mobile environments. There is also integration which supports RFID-enabled inventory systems. Oracle says it has enhanced workflow of Oracle Retail Order Management Cloud Service to provide a more intuitive interface to customer service. Additionally, the Customer Engagement Cloud Service, which now has a role-based user interface, integrates to Oracle Retail Offer Optimization, which utilizes artificial intelligence with integration to digital assistants. Oracle Retail XBRi Loss Prevention can go directly from identifying exceptions, such as excessive gift cards, refunds and exchanges, to identifying either the account or the cashiers that are at risk and can flag business anomalies.

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