Confidence in a professional’s level of knowledge and skills and trust in their ability to complete task or project. It also recognizes skills and capabilities that they have acquired. In the first phase features certification exams for implementation consultants of the FinancialForce PSA and FFA applications and offers training along with mentoring. In week one to three, participants learn to use the platform effective. Weeks four and five involve administration; weeks six to 10 implement the basics; and weeks 11 through 24 involve real world experience with the applications and mentoring. Participants can achieve recognition as PSA and FFA Certified Specialists. The next phase includes Sysadmin certification for customers. A FinancialForce web page describes the customer element as a pilot program.