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The mid-market reselling business will not stay at nearly 100-percent remote work. But nor with ill return to level of  pre-pandemic office-based workers.

Based on the statements from submissions for Bob Scott’s Top 100 VARs for 2021, I am estimating overall remote workers will comprised 20 percent to 30 percent of the workforce. It could easily be higher as the mid-market consulting business was already suited to remote work. This preduction factors in firms that are completely remote and those that will have few remote workers with those making a wide variety of levels predicted in between. The new model will be more hybrid than we have experienced. This comment from Rick Sommer, owner of Intellitec Solutions, seems to capture the spirit of many participants. “I envision that when the virus situation improves 40 percent of us will go back to the office but not five days a week (thinking two days per week),” he wrote. But certainly remote work was more effective than many expected.  “Working from home has been a success and exceeded our expectations,” wrote Joe Arnone, president of BAASS Business Solutions. “In the future, we plan to have our people working mainly from home.” This will reduce demands for space. Alex Solomon, co-president of Net at Work, said his firm has closed many offices and will move more toward hoteling to meet space needs. Accounting firm Crow wrote, “We expect to reduce the amount of space we have in many locations, and to focus more on what our people need in those spaces to connect with each other and with our prospects and clients.” Whatever the sentiment, the rapid adoption of technology tools to support remote workers, particularly Microsoft Teams, is likely encourage firms to have more employees out of the office. TM Group  president Judy Thomas reports that with Teams “we can now get through 80 percent more calls than having to be on-site so it’s been great” while Jack Boyer, president of Boyer & Associates, says, “As we’ve added more clients (and employees) from out of state and started using Microsoft Teams on a regular basis, the necessity of working together in an office has declined considerably.” 

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