The agent is designed to communicate with employees via natural language for use in onboarding, health benefit changes, career development, and other tasks. The service agent will be designed to “transfer to the right individual for remediation, maintaining all the previous history and context for a smooth hand-off.” There is a shared data foundation built on Salesforce Data Cloud that will connect. Workday financial and HR data with Salesforce CRM data. To accomplish this, Workday will utilize the Salesforce Zero Copy Partner Network with integration between Workday and Slack. “Workday will enhance its existing integration with Slack, providing an elevated conversational interface for users to access and collaborate around Workday financial and HR records, such as tasks, pay, job requisitions, employee details, and general ledgers, directly in Slack,” the companies said in a prepared statement.