Additionally, there is an improved dashboard, which includes a new “Tags” feature for categorizing their contacts, companies and opportunities. The new Knowledge Library offers a repository to store and share an company content that includes; images, literature, FAQs and solutions, for both business and customer usage. Version 10.6’s  self-help solution is accessible across organization departments and published content is made available to customers within OnContact’s customer portal. Also,comprehensive searching is built on the CRM global search framework; knowledge article assignment, editing and publishing is available in the customer portal; workflow improvements include a drag-and-drop Workflow designer. The application designer tool includes tab and command bar designers.

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