VERINT TO BUY KANA SOFTWARE
- Wednesday, 15 January 2014
- News and Analysis
Verint Systems is buying Kana Software, a portfolio company of Accel-KKR, for $450 million. The private equity firm paid $48.9 million cash for Kana in 2009 so investors have done well. Kana specializes in customer service products, including self-service tools such as chat and web self-service, along with social media monitoring. Verint markets what it calls Actionable Intelligence solutions to capture and analyze customer transactions.
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