A year and a half ago, there were a few websites that offered online chat, but only during business hours. Now, almost every retail, cell phone, or travel site has a bot that’s always ready to chat. Do they really have someone standing by just for a chat? The answer is, of course, “No.” Instead of an employee typing to you in the wee hours of the morning, there is an artificial intelligence on the other end of the line. You’ve reached a Chatbot.