GOLDMINE SETS EMAIL, PHONE LINKS
GoldMine has established phone and email connections for users through partnership with two developers. The CRM company says that users of GoldMine 9.2 Premium Edition users can now make and record calls through a partnership with Synety, which makes popular CloudCall on-demand business telephony products. Telephony functions include desktop click-to-dial, integration of detailed call histories, and the ability to embed recordings of calls directly into contact records.
CloudCall can be utilized on a per-user, per-month basis and the vendors cite low cost as one of its benefits to GoldMine customers. GoldMine has also partnered with ContactMonkey, which markets a smart email tracking service. ContactMonkey shows GoldMine users if, when, where, and how often an email was opened as well as the device and email client used. An always-on sidebar can track emails, including the hottest leads. GoldMine users get detailed information about their contacts’ histories.
